In the help center, you can find most of answers for your questions.

Need some information, that goes beyond technical support issues? Please feel free to contact our teams, information or support departments, we are always happy to receive feedback from our users. Information is available in English. Please, do not worry if your inquiry is not answered right away - we will attend to all letters within 3 business days. Drop us a line, we will be glad to hear from you!

Read First: If you are experiencing any sort of problems with our software, please read this first before you apply for support. This will help you to get a solution in shortest time possible.

If you are having any kind of troubles with our software, starting from format support errors, sound and video de-synch, or any other problems, most probably, these problems are already fixed! Please download the latest available version of our software in download section, install it and try to check if this will eliminate your problem. For universality questions, please look for answer in FAQs first.

If you have multiple questions or concerns, please include them into just one support request. Duplicate or misdirected support mail may result in delayed response times. Also, please include detailed relevant information related to your inquiry.